This webshop is for making order from outside of Japan and to deliver to outside of Japan only.
In the case you request a shopping in other conditions such as Japan domestic shipping, kindly contact us.

For customers in USA or Canada : Shoyeido USA Inc. (http://www.shoyeido.com)

Shipping Cost

Shipping cost is paid by purchasers.
Shipping cost depends on its weight and size..
The weight of items are automatically calculated in this webshop.
For orders greater than 5kg or for some incense burners, shipping cost would be informed via email within a few days.

Handling Fee

The following cost is charged as the fee for handling overseas shipping.
It is included in Shipping cost.

Shipping Method

• DHL Express
  Shipping Transit Time : Within a week (It varies by destination country.)
  [On Demand Delivery]
  To provide you with a more flexible service we've agreed with DHL
  to activate additional delivery options available via DHL On Demand Delivery.
  https://www.ocr.org.uk/Images/412001-dhl-on-demand-delivery.pdf

Import duties, VAT, Customs clearance fee

If Import duties, VAT or customs clearance fee is imposed, it is paid by purchasers.
We regret that we can neither predict nor provide estimates for such fees.

Payment

Advance Payment

Payment Method

Credit Card only.

Card holder; Payer, purchaser and recipient must be the same person.

NOTE: Online credit card payment is available after your order is confirmed.
Your order is confirmed by clicking [Submit order] at “Verify your order” page,
even if you don’t input the card information at “Payment” page.
We send a URL for online credit card payment via email so that you can settle the payment later.
You will receive an email to inform "Payment completion" when the payment has been settled.

Order Cancel, Return or Exchange items

Please refer Terms of Use.