Privacy Policy

SHOYEIDO INCENSE CO. (hereinafter referred to as “Shoyeido”) believes that protecting information (personal information) related to individual customers (clients) in an appropriate manner is an essential social responsibility. We have thus established the following Privacy Policy for the protection of our customer's personal information and will be thorough in our protection, management, and usage of personal information.

1. Definition
Customer's personal information as used herein refers to information that can be used to identify a specific, living, individual customer, such as name, address, date of birth, telephone number, or e-mail address.

2. Compliance with Laws and Regulations
In handling personal information, we will comply with laws and regulations and other guidelines concerning the protection of personal information.

3. Acquisition and Usage Purpose of Personal Information
We will acquire personal information through legal and just means.
(1) We will use customers' personal information within the scope of the following usage purposes.
1. Providing commercial transaction services
(order confirmations/inquiries, product shipment confirmations/inquiries, product billing, etc.)
2. Providing information about products and events, website update notifications
3. Providing information via direct mails, e-mail newsletters, etc.
4. Improving services and collecting feedback related to such improvements
5. Responding to submitted inquiries
6. Aggregating and analyzing our statistical data

(2) Whenever we entrust the handling of personal information to a third party, we will exercise necessary and appropriate oversight of the entrusted party to ensure the safe management of said personal information.

4. Provision of Personal Information to Third Parties
We will not provide personal information to third parties without obtaining the prior consent of the individual in question, unless otherwise provided for in laws and regulations.

5. Proper Management of Personal Information
We will appoint a manager responsible for the handling of customers' personal information. We will manage it in an appropriate and careful manner and implement necessary and appropriate measures to prevent unauthorized access to personal information, as well as the loss, destruction, falsification, or leakage of personal information. In addition, we will train our employees with regard to the protection and appropriate management of personal information, as well as supervise them as necessary and appropriate.

6. Disclosure, Correction, and Deletion of Personal Information
If a customer wishes to disclose, correct, delete, or discontinue the use of their personal information, the customer should contact Customer Support as indicated below. To prevent third parties from tampering with personal information, we will respond to such requests to the extent deemed reasonable and without delay in accordance with laws and regulations, provided that the identity of the customer can be verified as per our regulations.
For additional information, please contact:
Customer Support
TEL: 075-212-5591
Hours: Weekdays 9:00 a.m. to 5:00 p.m. (excluding company holidays)

7. Changes to the Privacy Policy
The details of this Privacy Policy are subject to change as required. Please refer to the latest version of this page when using the website.

8. Inquiries
If you have any questions or complaints regarding our handling of personal information, please contact:
Customer Support
TEL: 075-212-5591
Hours: Weekdays 9:00 a.m. to 5:00 p.m. (excluding company holidays)

9. Continuous Improvement
We will strive to make continuous improvements to our handling of personal information.

10. Use of Cookies
Cookies are a technology that allows a website to send data to a user's computer as a means of identifying the user, as well as record and manage this data on the hard drive. Some pages on our website use cookies to make the use of our website more convenient. Note that changing your browser settings to refuse the use of cookies may render you unable to use some or all of our services. Cookies do not collect personally identifiable information and do not infringe on customer privacy.

11. Use of Google Analytics
The pages of our website use Google Analytics, a tool provided by Google, Inc. for analyzing access by customers and other metrics. The customer information collected, recorded, and analyzed by Google Analytics does not contain any personally identifiable information. In addition, this information is managed by Google in accordance with its privacy policy. If you wish to review the terms of use and privacy policy for Google Analytics, please refer to the Google Analytics website.
Google Analytics Terms of Service
Google Policies and Terms

Masataka HATA, President and Chief executive officer
Customer Privacy Policy (Enacted) May 1, 2022